Sundowner Warranty

Sundowner's Hitch to Bumper Warranty

With the launch of a new initiative to promote outstanding customer service after the sale, Sundowner Trailers announces the industry's longest, most inclusive consumer-protection warranty program.

This new warranty includes 3-year, from the date of purchase, hitch-to-bumper coverage on all Sundowner horse, stock, cargo, sport utility, and Living Quarters units. The new warranty also includes all items in Living Quarters units, including those that are covered for less than three years by the original manufacturer.

All of our trailers are also covered by an 8-year structural warranty, which is the longest in the industry. This warranty covers frame and shell structure of all trailers against failure during normal use due to manufacturing defect. Sundowner also allows you to transfer remaining balance of warranty to the next warranty of your trailer should you sell it or trade it in.

Because Sundowner produces the best trailers in the industry, we feel we can easily offer the best warranty. Because we believe in our product so much, the entire Sundowner team is committed to not only building the best trailer, but also providing the finest customer service.

What is covered? Any defect in your new Sundowner horse, stock and Living Quarters units with the exception of brakes, tires and accessory batteries. The new warranty also includes all items in Living Quarters units, including those that are covered for less than three years by the original manufacturer.

For how long? Three years from date of purchase.

What will Sundowner do? In the event of a defect in material or workmanship covered by this warranty, Sundowner at its sole discretion, will:

Correct the defective work or replace the defective part on a no-charge basis.

Reimburse the original purchaser by paying a sum not exceeding the price charged by Sundowner for the such work.

Provide for repair of the defect or replacement of the defective parts by an authorized dealership or service shop.

Sundowner may, at its option, require the defective part or trailer to be returned to the plant in Oklahoma for repairs. All transportation charges in connection with a warranty claim will be the sole responsibility of the trailer owner.

What is not covered?
The warranty does not cover modifications, additions or accessories added to the trailer after the trailer has been shipped from Sundowner's plant in Elkhart, Indiana for Living Quarter Trailers and Coleman, Oklahoma for horse and livestock trailers, unless such modifications, additions, or accessories are approved in writing by Sundowner.

This warranty does not include normal wear items such as brakes, tires and accessory batteries.

Damage or loss caused, in whole or in part, by failure to check torque lug nuts properly.

Damage or loss caused, in whole or in part, by accident or negligence or by the abuse, misapplication or misuse of the trailer or any of its component parts.

Any transportation charge to or from factory or service center.

Damage or loss caused in whole or in part by prolonged exposure to salt air, road salt, animal excretions, acid rain, industrial fallout, or acts of God or nature that are uncontrollable.

Liability in tort, or in any other legal theory, incurred as a result of any defect, to include loss of time, inconvenience, loss of use of vehicle, or any other fees incurred by purchaser.